Trackpoint bricked while updating to 11.1.0

Today i wanted to update my trackpoint module to 11.1.0 from 10.x.x
While doing this, something went wrong and now my trackpoint module doesn’t work nor show up when connecting it.

I have connected my uhk v2 directly via usb to my laptop and tried unbricking it via right click on flash firmware and selecting trackpoint.

All that’s happening is this:

[DeviceService] stop poll UHK Device
[DeviceService] stopped poll UHK Device
[DeviceService] UHK Module recovery starts: {"id":2,"name":"UHK 60 v2","vendorId":"0x1D50","keyboardPid":"0x6124","bootloaderPid":"0x6123","buspalPid":"0x6121"}
[DeviceService] UHK Module: {"id":4,"name":"Trackpoint","configPath":"/add-on/trackpoint","slotId":3,"i2cAddress":48,"firmwareUpgradeSupported":true}
[UhkOperations] Start flashing "Trackpoint" module firmware
[UhkHidDevice] Start reenumeration, mode: NormalKeyboard, timeout: 5000ms
[UhkHidDevice] Reenumerating devices
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[UhkHidDevice] Device communication closing.
[UhkHidDevice] Device communication closed.
[DeviceOperation] Cannot ping the bootloader. Please remove the "Trackpoint" module, and keep reconnecting it until you see this message.
[UhkOperations] Couldn't connect to the "Trackpoint".
[DeviceService] Module recovery error {"message":"[UhkOperations] Couldn't connect to the \"Trackpoint\".","stack":"Error: [UhkOperations] Couldn't connect to the \"Trackpoint\".\n at Object.updateModuleWithKboot (C:\\Users\\redacted\\AppData\\Local\\Programs\\uhk-agent\\resources\\app.asar\\electron-main.js:2:611647)\n at async li.recoveryModule (C:\\Users\\redacted\\AppData\\Local\\Programs\\uhk-agent\\resources\\app.asar\\electron-main.js:2:508388)\n at async Cr.process (C:\\Users\\redacted\\AppData\\Local\\Programs\\uhk-agent\\resources\\app.asar\\electron-main.js:2:477965)"}
[UhkHidDevice] Available devices unchanged
[UhkHidDevice] Used device: {"vendorId":"0x1D50","productId":"0x6124","path":"\\\\?\\HID#VID_1D50&PID_6124&MI_04#7&303c16f3&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030}","serialNumber":"","manufacturer":"Ultimate Gadget Laboratories","product":"UHK 60 v2","release":258,"interface":4,"usagePage":65280,"usage":1}
[DeviceOperation] right module deviceProtocolVersion: 4.10.0
[DeviceOperation] Read "leftHalf" version information
[DeviceOperation] Read "leftHalf" repo information
[DeviceOperation] Read "leftHalf" firmware checksum
[DeviceOperation] Read "leftModule" version information
[DeviceOperation] Read "leftModule" repo information
[DeviceOperation] Read "leftModule" firmware checksum
[DeviceService] start poll UHK Device

So, how do i fix this?

I tried reconnecting the module multiple times like it says but it didn’t do anything.

If unbricking doesn’t work, please contact us, and we’ll recall your module.

I’m sorry for the trouble. This rarely happens, and we don’t know the root cause yet.

I tried it a few more times on different computers. Seems like this is the only option.

Thank you.

1 Like