[Solved] ERR when connecting to Agent after botched firmware update

General
1

After not updating my original UHK 60’s firmware for a while, I saw that there was a new version, but installing it failed. Since then, Agent doesn’t connect to my UHK any more and if I try, the display on the left have shows ERR. I can still use the keyboard without any problem, so it’s not bricked, but how can I make it connect to Agent again?

Thanks for any help

2

Do you have a Touchpad module?
If so, disconnect it, and re-flash the firmware.

3

Thanks, that worked. I never before had problems updating the firmware with the touchpad module attached.

1 Like
4

You shouldn’t have to worry about it again. It was (hopefully) a one-off issue introduced in FW v12.3.3.

3 Likes
5

That’s good to hear.